Privacy Policy

Privacy Policy

1.PERSONAL INFORMATION COLLECTION STATEMENT

1.1
Yourprivacy is important to us and we have taken steps to ensure that wedo not collect more information from you than is necessary for us toprovide you with our services and to protect any account(s) you holdwith us. 

1.2
Wemay ask you to provide personal information when you use our website.The data ("Personal Data") that we may ask you to supplyincludes without limitation salutation, name, gender, telephonenumber, email address, delivery address and payment accountdetails. 

1.3
Pleasenote that it is mandatory for you to provide certain categories ofPersonal Data (as specified at the time of collection). In the eventthat you do not provide any Personal Data indicated as mandatory, wemay not be able to provide you with our products or services.

2.USE AND DISCLOSURE OF PERSONAL DATA

2.1
Ifyou provide any personal data to us, you are deemed to haveauthorised us to collect, retain and use personal information aboutyou for the following purposes:

a.providing you with customer service including but not limited toprocessing and effecting sales, orders, refunds and exchangesrelating to products available for sale through our website and ourservices such as, providing you with a more personalised experienceon our website and responding to your queries (including requests forquotations), feedback or claims; 

b.providing you with our promotional materials (including but notlimited to updates to our website); 

d.performing research or statistical analysis in order to improve ourproducts and services and for marketing and promotional purposes;and 

e.making such disclosures as may be required for any of the abovepurposes or as required by law or in respect of any feedback orclaims made by you 

2.2
Youfurther agree that we may disclose and transfer (whether in Hong Kongor abroad) your Personal Data to third party services providersengaged by us to assist with providing you with our services(including data entry, managing our customer database, processing,effecting and verifying sales, orders, refunds and/or exchangesrelating to products available for sale in our website) contactingyou to participate in customer satisfaction surveys from time to timeand securely disposing of your Personal Data ("Third PartyService Providers").These Third Party Service Providers areunder a duty of confidentiality to us and are only permitted to useyour Personal Data in connection with the purposes specified at 2.1above, and not for their own purposes (including directmarketing). 

2.3
Whennecessary we may also disclose and transfer (whether in Hong Kong orabroad) your Personal Data to our professional advisers, franchisor,law enforcement agencies, insurers, government and regulatory andother organisations for purposes specified at 2.1(e) above. 

2.4
Wemay use your name, phone number, delivery address and email address("Marketing Data") to provide marketing materials to yourelating to any product marketing promotion of Fmarket. 
2.5
Wemay share aggregate data that does not allow you to be identifiedwith third parties for various purposes (including marketing andadvertising), and may use this data in order to better understandyour needs and to improve and adapt our products and services. 

2.6
Anypersonal information supplied by you will be retained by us and willbe accessible by our employees, any Third Party Service Providersengaged by us and third parties referred to at A.2.3 above, for or inrelation to any of the purposes stated in A.2.1 herein.

3.CONFIDENTIALITY

3.1
PersonalData held by us relating to our online customers or to visitors toour websites will be kept confidential in accordance with thisPrivacy Policy. 

3.2
Anyquestions, comments, suggestions or information other than PersonalData sent or posted to the site, or any part of the site, by visitorswill be deemed voluntarily provided to us on a non-confidential andnon-proprietary basis. We reserve the right to use, reproduce,disclose, transmit, publish, broadcast and/or post elsewhere suchinformation freely, including passing it to any associated companyfor example, in connection with the development, manufacture andmarketing of products and services and to meet customer needs.

4.SAFETY OF PERSONAL DATA

4.1
Allreasonable efforts are made to ensure that any personal data held byus is stored in a secure and safe place, and accessed only by ourauthorised employees or authorised Third Party ServiceProviders. 

4.2
Youshould be aware that no system is impenetrable and no informationprovided over the Internet can be guaranteed to be completely secure.Accordingly, we cannot guarantee the security of any information thatyou transmit to us or receive from us over the Internet.

5.LINKS

Thissite may contain links to other sites and pages which are operated bythird parties. We have no control over the content of the linkedwebsites or the way in which the operators of those websites dealwith your Personal Data. You should review the privacy policy forthose third party websites to understand the ways in which yourPersonal Data may be used by those third parties.

6.INFORMATION COLLECTED WHEN YOU USE OUR WEBSITE

Wemay use 'cookies' on this site in order to :
*enable tighter security
*enable online customers to keep browsing
*personalise sites for customers
*build online customer or visitor profiles

Cookiesare pieces of information stored in your hard-drive about yourpreferences on our site, which enable the site to be tailored to youin future visits. Customers who want to disallow cookies can do so ontheir web browser. However, by disabling cookies you may not be ableto access all parts of our website.

7.RIGHT TO ACCESS/ CORRECT PERSONAL DATA

7.1
Underthe Ordinance, you have the right of access to personal informationheld by us and to request correction of the information 

7.2
Ifyou have any questions regarding this Privacy Policy or if you wishto access or correct your Personal Data, you may send your request inwriting to the following address: 

PersonalData Officer
FmarketLimited
Room1C, 7/F, Block A, 

TuneMun Industrial Centre, 2 San Ping Circuit, 

TuenMun, N.T. Hong Kong
Email:info@fmarkethk.com