Terms & Conditions
General Terms and Conditions
We are Fmarket Limited (collectively referred to as"we", "the company" or "Fmarket") and we own and operate the site www.fmarkethk.com (collectively referred to as "our site" or " fmarkethk.com "). Our site offers a convenient way to shop online over the Internet and also provides one-stop home delivery services(referred to as "services").
By using our website you agree to be bound by the following terms and condition. Please make sure you read them before you use our website.
We reserve the right to make any change of our website without any prior notice.
1.1 You are required to register with us when you use the services or place an order. By registering you are making a statement, upon which we are entitled to rely, that you are aged 18 years or above and capable of forming a legally binding contract.
1.2 Where you are required to register, you must: (i) provide us with accurate, complete and updated registration information; (ii) safeguard your user name and password;and (iii) authorize us to assume that any person using our site with your username and password is either you or is authorized to act for you.
1.3 You must inform us immediately of any changes to the information that you provided so that we can communicate with you effectively.
2.1 When you place an order, the prices charged are those applicable on the day you order.
2.2 All products on fmarkethk.com are listed in Hong Kong Dollars.
2.3 System will generate an email to the email address registered by the customer to confirm that we have received your order. Such confirmation does not constitute a promise of delivery of order items.
2.4 We reserve our right not to accept or cancel an order for any reasons at our sole discretion, including without limitation:
no sufficient stock to deliver the products you have ordered;
no delivery can be arranged for your area; or
one or more of the products you ordered was listed at an incorrect price due to a human or computer error or an error in the pricing information provided by the supplier.
3.1 The company accepts VISA, MasterCard, Orders will be charged inHong Kong dollars.
3.2 We use third party payment service to process online transactions. When you place an order, you agree and accept that your credit card information will be collected, processed, and kept by a payment service provider subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making credit card transaction, and in no event shall any such losses in whole or in part be borne by us.
3.3 We do not collect or keep your credit card information. If you choose to save your credit card information for express checkout, you agree and accept that the information will be encrypted and stored by the third party payment service providers.
3.4 For orders paid by VISA, MasterCard, the upper limit of each purchase at Fmarket is HK$10,000.
3.5 If the order is canceled by us for any reason, if you have already made any payment, we will credit the equivalent amount of FDollar into your Fmarket account.
3.6 The company reserves the right to change the payment terms for any order without prior notice.
3.7 Products and prices displayed on our site are for reference only and are subject to alteration or modification at the time of the actual transaction.
4.1 All orders above HK$499 are eligible for our free delivery service. Orders below the above stated amounts (after applying F-Dollar) are subject to delivery surcharges, HK$50 for delivery
4.2 Order cut off at 1pm every day, anything in stock will delivery to door on the 2nd day after the order day. *Note: Remote area delivery is not available.
4.3 We are usingS.F Door-to-door Cold Chain Delivery (Frozen -15°C). Delivery available on Monday to Sunday. (And Public holiday)
4.4 Delivery with following timeslots is for reference only. The delivery time subjects to the actual condition., (The delivery timeslots are not applicable on Sunday and Public Holidays ). All product will keep in refrigerated trucks.
• Timeslot A：09:00 – 13:00
• Timeslot B：13:00 – 17:00
• Timeslot C：17:00 – 19:00
Delivery services are limited and only available in Timeslot B
Hong Kong Island
Wan Chai District - Happy Valley, Shiu FaiTerrace, Tung Shan Terrace, Tai Hang Rd (all street no.), Jardine's Lookout, Stubbs Rd (all street no.), Tung Lo Wan Rd (all street no.)
Southern District - Shek O, Stanley, Chung Hom Kok, Deep Water Bay, Repulse Bay, Larvotto, Tai Tam, Shouson Hill, Tai TamRd (all street no.)
Mid-levels – Mid-levels, The Peak, Kennedy Rd (all street no.)
Sham Shui Po District – Mei Foo (Mei FooSun Chuen & Manhattan Hill), Bamboo Villa, 363 Tai Po Road to WaterTreatment Works
Wong Tai Sin District - New Clear Water BayRd (Choi Wan Estate, Choi Tak Estate, Choi Fook Estate, Choi Fai Estate, Aria, Fung Shing Street Disciplined Services Quarters, Scenic View), 1 – 19 Fei NgoShan Rd
Kwun Tong District – Yau Tong (Ko ChunCourt, Ko Cheung Court, Ko Yee Estate, Lei Yue Mun Estate, Yau Tong Centre,Canaryside, The Spectacle, Yau Tong Estate, Yau Chui Court, Yau Lai Estate),Sau Mau Ping Rd, Lam Tin (Hong Shui Court, Hong Pak Court, Kwong Tin Estate,Hong Nga Court, Tak Tin Estate, Ping Tin Estate, Kai Tin Estate, Hong YingCourt, Lam Tin Estate, Hong Yat Court, Kai Tin Towers, Hong Tin Court, ScenewayGarden, Lei On Court, Hong Wah Court, Hing Tin Estate), Cha Kwo Ling (LagunaCity), Shun Lee (Shun Lee Estate, Shun On Estate, Shun Chi Court Shun LeeDisciplined Services Quarters
North District - Kwu Tung, Ho Sheung Heung, Hang Tau, Tsung Pak Long, Kwan Tei, Ping Che, Lung Yeuk Tau
Tai Po District - Lam Tsuen, Fung Yuen,Tung Tsz, Wun Yiu Rd (all street no.), Shan Tong Rd (all street no.), Yue Kok,Sam Mun Tsai, Tai Po Kau, 63 Ting Kok Rd to Tai Mei Tuk Village (except Tai PoIndustrial Estate), Kau Lung Hang, Nam Wa Po, Science Park, Pak Shek Kok Sha Tin District - The Chinese University of Hong Kong, Kau To Shan
Tsuen Wan District - Sham Tseng, Ting Kau, Lo Wai, Hoi Pa Village, Sam Tung Uk, Sam Dip Tam, Cheung Shan Estate, Shing MunRd (except no. 1 – 9)
Yuen Long District - Au Tau, Ping Shan, Hung Shui Kiu, Tin Shui Wai, Kam Tin, Kam Sheung Rd (all street no.), FairviewPark, Palm Springs, Shek Kong, Pat Heung, San Tin TuenMun District - Lam Tei, Tai Lam, Siu Lam
Tseung Kwan O - Wan Po Rd, Po Lam Rd &Po Lam Rd North (King Lam Estate, The Pinnacle, Ho Ming Court, Yan Ming Court,Yau Yue Wan Village, Verbena Heights, Metro City Ph 1/ 2/ 3, Po Lam Estate,Finery Park, Radiant Towers, Well On Garden, Serenity Place, Tseung Kwan OVillage, Tsui Lam Estate, King Ming Court, Mau Wu Tsai Village, Ma Yau TongVillage, On Tai Estate, On Tat Estate, Po Tat Estate)
Sai Kung District - Sai Kung, Sai Sha, Clear Water Bay Rd (all street no.)
Kwai Tsing District - Lai King & LaiKing Hill Rd (Nob Hill, Wah Lai Estate, Lai Chi Kok Bay Garden, Happy Villa,Lai Yan Court, Wah Fung Garden, Ching Lai Court, Lai King Terrace, Cho Yiu Chuen, Lai King Estate, Yuet Lai Court, Yin Lai Court, Lai Yiu Estate, Lai KingDisciplined Services Quarters, Highland Park, Tsui Yiu Court), Wah King Hill Rd(Wah Yuen Chuen, Regency Park, Wonderland Villas), Chung Chan Terrace
Castle Peak Rd (Tam Mi, San Tin & San Tam Road)
Kam Tin Rd (all street no.)
Lam Kam Rd (all street no.)
Fan Kam Rd (all street no.)
Route Twisk (all street no.)
Tung Chung, Ma Wan, Discovery Bay
(The delivery time of Ma Wan is until16:00)
NO delivery services provided for the following areas.
Temple Hill (Shatin Pass Road to Kwun YumTemple)
Lei Yue Mun Praya Road
All country parks
North District - Lo Wu, Sha Tau Kok, ManKam To, Ta Kwu Ling, Tsui Estate, Luk Kiu Yuen Long District -Mai Po, Lau Fau Shan, Lok Ma Chau
Tuen Mun District - Lung Kwu Tan
Tai Po District - Lin Au, Plover Cove
Sai Kung District - Pak Tam Chung, Hoi Ha Wan, Po Toi O, Sheung Wan Estate,
Tai Po Sha Tin District - Upper/Lower Wo Che, Fa Sam Hang
(except Tung Chung, Ma Wan and DiscoveryBay)
Cold Chain Delivery is not applicable to warehouses and remote areas. Please contact us via Customer Services Hotline for any inquiries.
4.5 Delivery services shall delay when typhoon signal, a red or black rainstorm warning is hoisted; or such other weather conditions whereby delivery is considered unsafe. In this event, you will be contacted to re-scheduled delivery time.
4.6 We will deliver the products ordered by you to the address you give us for delivery at the time you make your order through our staff or a third-party provider. You shall accept the products yourself (except where you have specifically instructed us to leave your delivery outside the door or at the concourse – missing delivery or quality issue under such circumstances shall be at your own risk) when the products are delivered to the address you give us for delivery. You agree and accept that we are entitled, at our option, to charge you additional costs or cancel your order in the event of your failure to accept delivery for whatever reasons.
4.7 It is the responsibility of you to inform Fmarket immediately before the delivery window starts of any change to your delivery address or preferred delivery time slot after placing an order. (Any changes of delivery address and delivery time/date are not guaranteed.)
4.8 You will become the owner of the product(s) you have ordered when they have been delivered to you. Once product(s) has been delivered to you, they will be held at your own risk and we will not be liable for the loss or damage.
5. Refund & Replacement
5.1 If you doubt that the products delivered to you are having quality problems, incorrect, insufficient or etc. You have to lodge your application for the replacement to us within the same day of the receipt of the products and you also have to meet the following prerequisite conditions namely: -
(a) all valid supporting evidence to prove your request for replacement of the products;
(b) all valid supporting documents to prove that the product(s) in problem is/are purchased from Fmarkethk.com;
(c) immediately sending the photos/videos of the product(s) in problem to us as an evidential proof through email(s) or instantaneous communication software;
(d) all product(s) in problem for replacement must be in its original state and not used.
5.2 After you duly comply with all the requirements stipulated in above 5.1 to our confirmation, we shall arrange the replacement of equivalent product(s) within 7 days after our approval. If the relevant product(s) subject to replacement is/are out of stock and we have already credited the amount of the relevant products from your account, we shall then arrange the refund through crediting the same to your account of payment.
5.3 Process Refund:
(a) all refund will be credited in FDollar(dollar amount equivalent) you’re your Fmarket account by default, or
(b) all refund will be credited to your designated Hong Kong Bank account.
6.1 All risks in the product(s) shall pass to you upon delivery but Fmarket shall retain the title in the products until full payment has been received.
7. Force Majeure
If the performance by Fmarket of its obligations relating to the services it supplies on this site is prevented by reason of "force majeure" (which shall include prevention occasioned by fire, casualty,accident, act of God, natural disaster, any law, order, proclamation,regulation, demand or requirement of the Government of the Hong Kong Special AdministrativeRegion or of any of its government agencies, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of products or raw materials, delay in transit or other causes whatsoever (whether similar to the foregoing or not) beyond the reasonable control of Fmarket), Fmarket shall be excused from such performance to the extent of such prevention.
8.1 The company and its employees, contractors and any third party provider (collectively "Fmarket") make no representation or warranty in relation to:
(i) the completeness, quality, operation, use, accuracy, or timeliness of, or the fitness or use for any purpose of, Fmarkethk.com or the information (the “Information”) stored on or receivable through this or any other Fmarkethk.com server;
(ii) any goods or services accessed, offered or obtained through Fmarkethk.com or pursuant to the information;
(iii) the access to Fmarkethk.comor the Information will be uninterrupted or does not contain any viruses, or contaminating or destructive properties.
8.2 You shall not rely on the Information. Fmarket shall not be liable for any damages, loss, costs or expenses arises, directly or indirectly, from your reliance or use (whether authorized or not) of the Information or this website.
9.1 You undertake that you will not use our site to:
1. upload, post, email, offer or otherwise transmit any contents in respect of which you have no right (either proprietary, contractual, or fiduciary) to transmit or which is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory or otherwise objectionable;
2. impersonate any person or entity by way of transmitting any forged or manipulated contents through the use of any services.
3. upload, post, email, offer or otherwise transmit any contents that infringe any proprietary rights or intellectual property rights including, without limitation, patent, trademark, trade secret, copyright of any party;
4. upload, post, email, offer or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, "junk mail,""spam," "chain letters," "pyramid schemes," or any other forms of solicitation, except such advertisements or promotional materials expressly authorized by us in writing;
5. upload, post, email or otherwise transmit any contents that contain software viruses or any other computer code, files or programs that would interrupt, destroy or limit the functionality of our site and/or computer software or hardware or telecommunications equipment constituting them;
6. interfere with or disrupt the services or servers or networks through which the services are provided, or disobey any requirements, procedures, policies or regulations of such networks;
7. collect or store personally identifiable information about other users.
9.2 You acknowledge that our site does not have any obligation to pre-screen contents, but our site has the right (but not the obligation) its sole discretion to refuse or remove any contents that are available via the services. Without limiting the said right, our site has the right to remove any contents that, in its opinion, violate the T&C or are otherwise, in its opinion, objectionable.
10. User-Generated Content
10.1 When you submit any user-generated content including all text, files, images, photos, sounds, videos or other materials to our site (“User Content”), you grant to us,a perpetual, irrevocable, non-exclusive, worldwide, transferable, sub-licensable fully paid-up and royalty-free license to reproduce, distribute, communicate to the public, publicly perform, modify, prepare derivative works of, display and otherwise use the User Content in connection with the site, including without limitation for the purposes of promoting and redistributing part or all of the site in any media formats and through any media channel. Without limitation, the rights that you grant to us under this paragraph include a right to grant each user of the site a sub-license to use the User Content to the extent permitted by the functionality of the site from time to time. You hereby waive,and procure that all other authors of the User Content waive, all moral rights in the User Content (including rights to be identified as the author of theUser Content or to object to any derogatory treatment of the User Content), whether such rights subsist now or at any time in the future in any place in the world.
10.2 You represent, warrant and covenant that: -
10.2.1 You have the legal right and authority to grant the license under the above paragraph 1 above
10.2.2 You are the owner of the User Content and/or have all of the necessary rights, consents, permissions and licenses which are required for you to grant us the license under the above paragraph 1
10.2.3 By exercising the license under the above paragraph 1, we shall not infringe the intellectual property rights or other rights of any third party
10.2.4 To the extent that the User Content identifies any individual (whether by name, picture or otherwise), you have obtained all consents and permissions from those individuals which are required for us to use the User Content as contemplated by the license under above paragraph 1
10.2.5 The User Content does not include any material that may be illegal, defamatory, obscene, offensive, harmful to the safety of any person, aimed at harassing any person or otherwise is inappropriate for display on our site
10.2.6 At our request, you will provide us with written copies of any consents, permissions, and licenses that you are required to obtain.
11. Linked Websites
Certain links, including hypertext links, in our site will take you outside our site. Links are provided for your convenience and inclusion of any link does not imply endorsement or approval by us of the linked site, its operator or its content. We are not responsible for the content of any website outside our site.
12. Intellectual Property
12.1 All intellectual property rights in the content, user content, design, text, graphics and other materials on our site, and the selection or arrangement thereof are owned, controlled or licensed by or to us. Any unauthorized use without our prior written permission is strictly prohibited.
12.2 All trademarks, product names and company names or logos used in our site are our property or that of their respective owners. No permission is given by us in respect of the use of any such trademarks, get-up, product names, company names, logos or titles and such use may constitute an infringement of the holder's rights.
13.1 We may revise these terms and conditions at any time without prior notice. If any dispute arises, the company’ s determination shall be final.
13.3 We reserve the right at our sole discretion to deny users access to our site or any part of our site without notice and to decline to provide our services to any user that is in breach of these terms and conditions.
13.4 You shall not assign or otherwise deal with its rights and obligations under these terms and conditions, whether in whole or in part without our written consent.
13.5 These terms and conditions set forth the entire agreement and understanding of the parties and supersede all prior oral or written agreements, understandings or arrangements relating to the subject matter of these terms and conditions. Neither party shall be entitled to rely on any agreement, understanding or arrangement that is not expressly set forth in these terms and conditions.
13.6 These terms and conditions are governed by the laws in force in HongKong. You agree to submit to the exclusive jurisdiction of Hong Kong courts. If any part of this agreement is held to be unenforceable, the unenforceable part shall be given effect to the greatest extent possible and the remainder will remain in full force and effect.
13.7 You agree to defend, indemnify, and hold harmless us, our officers, directors, employees, and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use of our site or the content or your breach of this agreement.
14. Terms and Conditions for FDollar
14.1 F-Dollar refers to all rebate/refund when customers shop at Fmarket, and is equivalent to the same value of Hong Kong Dollar.
14.2 When checkout, an equivalent amount of FDollar is directly deducted from the total purchase amount.
14.3 You can redeem up to maximum of 50% of cart total per transaction.
14.4 F-Dollar is valid for 90calendar days from the last purchase date of the account. For any account did not make any purchase in the last 90 calendar days, Fmarket reserves the right to cancel all Fdollar accumulated without prior notice.
14.5 F-Dollar is neither transferable nor redeemable for cash.
14.6 Redemption of FDollar will be subject to independent promotional campaigns. In regard to details of FDollar'suse together with other promotional offers, please refer to the corresponding terms & Conditions of the campaign.
15. Terms and Conditions for Promotions
14.7 The promotional code or coupon, which we provide, is only applicable to one-time shopping through our website and they are also subject to the terms and conditions stipulated therefor.
promotional code cannot be applied together with the offers under F-special promotion.
Restricted Food Permits
Licence / Permit # 0393801060 ( Beef, Pork, Mutton )
Licence / Permit # 0393801088 ( Shell Fish )
Licence / Permit # 0393801097 ( Sashimi )
Licence / Permit # 0393801103 ( Poultry )
Room 1c, 7/F, Block A, Tuen Mun Ind. Centre, Tuen Mun
Self Pick-up : My Loft, 9 Hoi Wing Road, Tuen Mun