Delivery service
Delivery
1. All orders above HK$499 (after applying FDollar) are eligible for our free delivery service. Orders below the above stated amounts are subjected to delivery surcharges, HK$50 for delivery
2. Order cut off at 1pm everyday, anything in stock will delivery to door on the 2nd day after the order day. *Note: Remote area delivery is not available.
3. We are using S.F Door-to-door Cold Chain Delivery (Frozen -15°C). Delivery available on Monday to Sunday.
4. Delivery with following timeslots are for reference only. The delivery time subjects to the actual condition., (The delivery timeslots are not applicable on Sunday and Public Holidays ). All product will keep in refrigerated trucks.
l Timeslot A：09:00 – 13:00
l Timeslot B：13:00 – 17:00
l Timeslot C：17:00 – 19:00
Delivery services are limited and only available in Timeslot B
Hong Kong Island
Wan Chai District - HappyValley, Shiu Fai Terrace,Tung Shan Terrace, TaiHang (except Hecny Court),Jardine's Lookout, StubbsRd, Tung Lo Wan Rd
Central and WesternDistrict - Hospital Rd, PeelSt (except no. 1-45), OldBailey St (Police MarriedQuarters & Sunrise House),Bridges St, Cotton TreeDrive, Garden Rd, Glenealy,Upper Albert Rd, LowerAlbert Rd, Staunton St,Shelley St, Aberdeen St(except no. 1-11), Albany Rd,Arbuthnot Rd, Elgin St(except no. 1-5), ChanceryLane, Cheung Kong Center,Hong Kong Museum ofMedical Sciences
Mid-levels -Mid-levels,The Peak, Caine Rd,Kennedy Rd
Southern District - Shek O,Stanley, Chung Hom Kok,Deep Water Bay, RepulseBay, Island Rd, Wong ChukHang San Wai, Larvotto,Tai Tam, Shouson Hill, TheUniversity of Hong Kong
Eastern District - CapeCollinson Rd, Chai Wan(Hing Man Est, Hing WahCommunity Hall & Shan TsuiCourt)
Kowloon
Sham Shui Po District –Mei Foo (Mei Foo Sun Chuen &Manhattan Hill), Kau Wa Keng,Chung Shan Terrace, Lai WanRd, 800 Castle Peak Rd, YuetLun St, 363 Tai Po Road toWater Treatment Works
Wong Tai Sin District -New Clear Water Bay Rd(Choi Wan Est, Choi Tak Est, ChoiFook Est, Choi Hing Court, Choi FaiEst, Aria, Scenic View, Fung ShingStreet Disciplined ServicesQuarters & Caritas PelletierSchool), Ngau Chi Wan Village,Jat's Incline, 1 - 19 Fei NgoShan Rd
Kwun Tong District - Yau Tong(Pik Wan Rd, Ko Chiu Rd, Ko ChunCourt, Ko Cheung Court, Ko YeeEst, Lei Yue Mun Est, Yau TongCentre, Yau Tong Fire Station, YauTong MTR Station, Canaryside,OCEAN ONE, Ka Wing St, TheSpectacle, Yau Tong Est, Yau MeiCourt, Yau Chui Court & Yau LaiEst), Hong Ning Rd, SauMauPing, Lam Tin (Hong Shui Court,Hong Pak Court, Kwong Tin Est,Hong Nga Court, Tak Tin Est, PingTin Est, Kai Tin Est, Hong YingCourt, Lam Tin Est, Hong Yat Court,Kai Tin Towers, Hong Tin Court,Sceneway Garden, Lei On Court,Hong Wah Court & Hing Tin Est),Cha Kwo Ling (Laguna City, FanWa St & Rehab Path), Shun Lee(Shun Lee Est, Shun On Est & ShunChi Court Shun Lee DisciplinedServices Quarters)
New Territories
North District - Kwu Tung, Ho Sheung Heung, Hang Tau,Tsung Pak Long, Kwan Tei, Ping Che, Lung Yeuk Tau, MaShi Po, Sze Tau Leng
Tai Po District - Lam Tsuen, Fung Yuen, Tung Tsz, ShanTong Rd, Shan Yin Rd, Sam Mun Tsai, 63 Ting Kok Rd toTai Mei Tuk Village(except Tai Po Industrial Est), Tai Po Kau,Kau Lung Hang, Hong Lok Yuen, Nam Wa Po, Pak ShekKok, San Wai Tsai, Yuen Chau Tsai Lane, San Uk Ka, PunShan Chau, To Yuen Tung, Yuen Leng
Sha Tin District - The Chinese University of Hong Kong,Kau To Shan
Yuen Long District - Au Tau, Ping Shan, Hung Shui Kiu,Tin Shui Wai, Kam Tin, Kam Sheung Rd, Fairview Park,Palm Springs, Shek Kong, Pat Heung, San Tin, Nam SangWai, Tai Shang Wai
Tuen Mun District - Lam Tei, Tai Lam, Siu Lam, Sam Shing,So Kwun Wat, Tsing Yung St, Tsing Shan Square, TsingHa Lane, Tsing Yan St, Tsing Lung Rd, Yu Chui St
Tseung Kwan O District - Wan Po Rd, Po Lam Rd & PoLam Rd North (King Lam Est, The Pinnacle, Ho Ming Court, YanMing Court, Yau Yue Wan Village, Verbena Heights, Metro City Ph1/ 2/ 3, Po Lam Est, Finery Park, Radiant Towers, Well On Garden,Serenity Place, Tseung Kwan O Village, Tsui Lam Est, King MingCourt, Mau Wu Tsai Village, Ma Yau Tong Village, On Tai Est, OnTat Est & Po Tat Est)
Sai Kung District - Sai Kung, Sai Sha, Clear Water Bay Rd
Tsuen Wan District - Sham Tseng, Ting Kau, Lo Wai,Chuen Lung, Hoi Pa Village, Ha Fa Shan, Sheung Fa Shan,San Hoi Tin, Cheung Shan Est, Shing Mun Rd (except no.1 – 9)
Kwai Tsing District - Lai King & Lai King Hill Rd (Nob Hill,Wah Lai Est, Happy Villa, Lai Yan Court, Wah Fung Garden, Lai ChiKok Bay Garden, Ching Lai Court, Lai King Terrace, Cho Yiu Chuen,Lai King Est, Yuet Lai Court, Yin Lai Court, Lai Yiu Est, Lai KingDisciplined Services Quarters, Highland Park & Tsui Yiu Court),Wah King Hill Rd (Wah Yuen Chuen, Regency Park &Wonderland Villas)
Castle Peak Rd (Tam Mi, San Tin, San Tam Road, Castle Peak Bay& Tsing Lung Tau), Kam Tin Rd, Lam Kam Rd, Fan Kam Rd,Route Twisk
Island Areas
Tung Chung, Ma Wan, Discovery Bay
(The delivery time of Ma Wan is until 16:00)
Discovery Bay
Every Monday, Wednesday & Friday ( Timeslot B only )
* Public Holidays: No services
NO delivery services provided for the following areas.
Kowloon
Temple Hill (Shatin Pass Road to Kwun Yum Temple)
Lei Yue Mun Praya Road
All country parks
New Territories
North District - Lo Wu, Sha Tau Kok, Man Kam To, Ta Kwu Ling, Tsui Estate, Luk Kiu Yuen Long District -Mai Po, Lau Fau Shan, Lok Ma Chau
Tuen Mun District - Lung Kwu Tan
Tai Po District - Lin Au, Plover Cove
Sai Kung District - Pak Tam Chung, Hoi Ha Wan, Po Toi O, Sheung Wan Estate,
Tai Po Sha Tin District - Upper/Lower Wo Che, Fa Sam Hang
Island Areas
(except Tung Chung, Ma Wan and Discovery Bay)
Cold Chain Delivery is not applicable to warehouses and remote areas. Please contact us via Customer Services Hotline for any inquiries.
5. Delivery services shall delay when typhoon signal, a red or black rainstorm warning is hoisted; or such other weather conditions whereby delivery is considered unsafe. In this event, you will be contacted to re-schedule delivery time.
6. We will deliver the products ordered by you to the address you give us for delivery at the time you make your order through our staff or a third party provider. You shall accept the products yourself (except where you have specifically instructed us to leave your delivery outside the door or at the concourse – missing delivery under such circumstances shall be at your own risk) when the products are delivered to the address you give us for delivery. You agree and accept that we are entitled, at our option, to charge you additional costs or cancel your order in the event of your failure to accept delivery for whatever reasons.
7. It is the responsibility of you to inform Fmarket immediately before the delivery window starts of any change to your delivery address or preferred delivery time slot after placing order.
You will become the owner of the product(s) you have ordered when they have been delivered to you. Once product(s) has been delivered to you, they will be held at your own risk and we will not be liable for the loss or damage.
